Shipping and Returns Policy

1. Shipping Overview

TCG Marketplace South Africa facilitates shipping between buyers and sellers using the delivery options made available on the platform : Door to Door, Door to Locker, Locker to Locker.

Our delivery partners are : PUDO and The Courier Guy.

Shipping timelines may vary depending on the seller’s dispatch time, the selected delivery method, and the courier network.

2. Seller Shipping Responsibilities

• Sellers must prepare orders carefully and package items securely.
• Sellers must dispatch sold items within the timeframe requested by the platform.
• Sellers must ensure that the shipped item matches the listing description, condition, and images.
• Sellers must follow any shipping instructions provided after a sale is confirmed.

3. Buyer Shipping Information

• Buyers are responsible for providing accurate delivery information.
• Tracking details will be shown when available.
• Delivery times are estimates and may be affected by courier delays, weekends, public holidays, or remote locations.

4. Risk, Delays and Failed Deliveries

If a shipment is delayed, lost, or marked as failed, the buyer and seller should first monitor the tracking information and communicate with us through our dedicated e-mail address : support@tcg-marketplace.co.za.

5. Returns and Refunds

As items sold on the marketplace are often unique collectibles listed by individual sellers, returns are not automatically accepted for change of mind. If a buyer wishes to return an item for this reason, a request must be submitted to our Support Team. We will then consult the seller to confirm whether the return is accepted. If approved, the return shipping costs will be the responsibility of the buyer.

If an item is materially different from its description, is counterfeit, arrives damaged, is incorrect, or is not received, the Buyer must open a dispute and provide supporting evidence, including a detailed description and clear photos. Our team reviews each case, and if the claim is confirmed, a refund will be processed (excluding the Buyer Protection fee).

The Seller has the right to request that the item be returned; however, the return shipping costs will be at the Seller’s expense.

In the event that an item is not received, TCG Marketplace South Africa will conduct an investigation with the delivery service provider and determine an appropriate resolution (full or partial refund).

6. Reporting an Issue

Buyers should report shipping or item issues within 3 days of delivery. Supporting evidence such as photos, packaging images, and tracking details are required to assess the issue.

7. Non-Returnable Situations

• Change of mind after purchase (Except where the Seller agrees to a return, in which case the return shipping costs shall be the responsibility of the Buyer.)
• Issues clearly disclosed in the listing before purchase
• Damage caused after delivery due to mishandling by the buyer

8. Contact

For questions regarding shipping, returns, or delivery-related disputes, contact us at support@tcg-marketplace.co.za